Information about shipping, rates, shipping times, and more.

<h4 id="isPasted">Orders placed before noon EST and which contain only in-stock items ship the same day! Excludes weekends and holidays.</h4><h2 id="flat-rate-traceable-shipping">Flat Rate Traceable Shipping</h2>Orders placed before noon EST and which contain only in-stock items ship the same day. Excludes weekends and holidays.All Healthwick orders are shipped quickly and discreetly in unmarked boxes. Most orders arrive within 1 to 3 business days, however this may vary slightly based on your proximity to our warehouses.&#xA0;We ship orders nationwide. There is a flat-rate shipping charge of $8 for all contiguous states (order as much as you want, shipping never increases!).&#xA0;We are able to ship to Hawaii, Alaska and other remote areas, however the shipping rate will be subject to courier charges. Please contact us for a shipping quote to any of these states and areas.<table style="width: 100%;"><tbody><tr><td style="width: 33.3333%;">Area</td><td style="width: 33.3333%;">Normal Shipping Times</td><td style="width: 33.3334%;">Flat-Fee Shipping</td></tr><tr><td style="width: 33.3333%;">48 Contiguous States</td><td style="width: 33.3333%;">1 to 2 Business Days (Up to 5)</td><td style="width: 33.3334%;">$8</td></tr><tr><td style="width: 33.3333%;">Alaska, Hawaii and Remote Areas</td><td style="width: 33.3333%;">Contact us for a Quote</td><td style="width: 33.3334%;">Contact Us for a Quote</td></tr></tbody></table>&#xA0; &#xA0;Your order includes online tracking with shipping and delivery notifications, and no signature is required for your order.*Please note that very rarely some remote or difficult to reach addresses (as determined by our carriers) may not be cost-effective or time-effective to deliver to. In this case, our friendly Customer Service team will contact you to offer you alternatives or a full refund.<h3 id="if-youre-not-at-home">If you&apos;re not at home...</h3>If you&apos;re not home, our couriers will attempt to leave the package in a secure location, such as an enclosed porch or side door. If you are not home or there is no secure location (such as an apartment lobby), there may be a card left letting you know from which local post office you can retrieve your parcel for up to 14 days, depending on the postal company.&#xA0;Couriers will only make 1 delivery attempt. If your parcel is returned to us unclaimed, we will call you to have the package reshipped (with an additional shipping charge) or refund the cost of product less shipping fees. You will still be responsible for our original shipping costs and the return shipping charges. Please contact us if you have any questions at 1-877-775-1556<h3 id="incorrect-address">Incorrect Address</h3>The purchaser is responsible for ensuring that the shipping address entered at the time of purchase is accurate. Healthwick is not responsible for orders shipped to an inaccurate address. If the package is returned to Healthwick, we will contact you to correct your address before a second delivery attempt is made and you will need to pay shipping again. You will also have the option of a refund less shipping fees. You will still be responsible for our original shipping costs and the return shipping charges. Please contact us if you have any questions at 1-877-775-1556.

Shipping

Healthwick is committed to ensuring the highest level of sanitation and hygiene for our products, as they are intended for personal health care use.For this reason, we are unable to accept returns of any product, opened or unopened.This policy ensures the sanitation of all products in our warehouse.This includes products that have been changed by the manufacturer, as this is beyond our control.If you have received an order which is damaged or faulty, please contact us at <a href="mailto:help@healthwick.ca">help@healthwick.</a>com or call toll free at 1-877-775-1556 and we will be happy to discuss replacement options.Please note that for quality assurance purposes, we may ask for photos of the damage or fault.

Return Information

Information about Healthwick's discreet packaging.

We&apos;re Committed to Your PrivacyHealthwick ships all products in discreet cardboard boxes.The outside of the box will NOT have:<ul><li>Manufacturer&apos;s name, or logo (i.e. TENA, Abena, etc.)</li><li>Product name, description, SKU, or barcode</li></ul>The outside of the box MAY have:<ul><li>Box dimensions (i.e. 12 x 6 x 9)</li><li>Box manufacturer (i.e. Uline)</li></ul>All shipping address labels simply read &quot;Britnell&quot;, Healthwick&apos;s parent company.

Discreet Packaging

FAQs about Healthwick's shipping and returns.

Q: &quot;Do you ship outside of the United States?&quot;A: Yes! We ship to both Canada and the USA. If you are looking to order within Canada, please visit our Canadian site <a data-fr-linked="true" href="//www.healthwick.ca">www.healthwick.ca</a>. Q: &quot;Why don&apos;t you have flat-fee shipping for some states and areas?&quot;A: Unfortunately, the high cost of shipping to certain states and areas means that we&apos;re unable to establish a flat-fee price that would be accurate for the wide range of order sizes we typically see. Please get in touch with us by email or by phone and let us know what you&apos;d like to order, so that we can give you an accurate quote. Q: &quot;My package arrived damaged. What should I do?&quot;A: We are very sorry to hear that, and would like to apologize for the inconvenience. Please get in touch with us by email or give us a call and we&#x2019;d be happy to ship you a replacement at no charge. Q: &quot;My package hasn&#x2019;t arrived yet. What should I do?&quot;A: Shipping times are approximate and may reasonably vary due to inclement weather, inventory volumes, and postal holidays, however if you&apos;re concerned, please get in touch with us by email or give us a call and we&#x2019;d be happy to help. Please contact us immediately if you track your parcel and it says delivered but you haven&apos;t received it. We will open an investigation with the courier to find it for you. Q: &quot;I need my products immediately! Do you have express shipping?&quot;A: We&#x2019;re sorry, but to keep costs affordable for our customers we don&apos;t offer express shipping services. To avoid these situations in the future, consider our Free Automatic Delivery Program. Q: &quot;I&#x2019;ve decided I don&#x2019;t want these products. How do I return them?&quot;A: For hygiene reasons, unfortunately all products are non-returnable, even in the case of unopened packages. We are committed to the health and safety of our customers as well as our employees, and returned parcels will be discarded unopened. If you have any concerns over the product which you&apos;ve purchased, please don&apos;t hesitate to get in touch with us.

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